Appears my v2 modem may be running v1 hardware firmware (v6.01.06), but should be running firmware V1.01.03. Netgear support insists that my modem has the wrong firmware image installed, and that Xfinity should change it to the right one. ... Reason I'm opening this one is because Xfinity/Comcast refuses to do anything for my purchased CM1000 and it's "line issues" that are directly related to signal strength! The service includes support for the following: LAN Gigabit Ethernet Ports Troubleshooting frequent T3 / T4 timeouts. GearHead Support is a technical support service for NETGEAR devices and all other connected devices in your home. The Netgear … Tried asking them to escalate, with no luck. ... Netgear.com purchases of new products can be returned within 30 days. I have my own Netgear CM1000 modem. Model: CM1000|Ultra-High Speed Cable Modem—DOCSIS® 3.1 Ready Advanced remote support tools are used to fix issues on any of your devices. anyone have an idea what these are? CM1000, Firmware Version V5.01.04, Windows 10 I started getting the following event log errors yesterday. 1Gbps Max download, DOCSIS 3.1 (CM1000) Compare X Remove all. Seems to have cleared itself this morning? Modem kept restarting. User Manual If you are experiencing trouble installing your cable modem, contact NETGEAR at 1-866-874-8924. All returns must be done by mail and will be refunded to the original form of payment. I think thats a classic catch-22. I've tried talking with an agent on the phone with no luck. We are actively working to resolve this issue as quickly as possible. >Is it true that the user can't upgrade the firmware for CM1000 and other Netgear modems - you have to wait for your ISP to upgrade even when you didn't get the modem through the ISP?! [Firmware] New Netgear CM1000 Firmware V5.01.04 Rebooted my modem today and modem received the above. According to Netgear Comcast has v6.01.02. 350 East Plumeria Drive San Jose, CA 95134 USA September 2017 202-11804-02 High Speed Cable Modem Model CM1000. If you are experiencing trouble connecting your router, contact the router manufacturer. Check with your cable Internet provider to confirm that this NETGEAR cable modem is allowed on your cable network. I can't tell what has changed, but everything seems to be working well. networks. Refurbished products can be returned within 90 days. The Netgear CM1000 has the following ports available on the back of the modem. I have a Netgear CM1200 and Comcast pushed a firmware update earlier this month. Netgear on the other hand won't provide any firmware updates to their modems because they say its the ISP's responsibility. But once I got caught in the same Comcast says I have a Netgear issue and Netgear says I have a Comcast issue purgatory, Netgear told me the current firmware version for my modem should still be the one previous to the one Comcast pushed out this month. Netgear says I cannot update the firmware on my own, that Comcast will have to push it. Click the banner to visit status.netgear.com. Can firmware from one ISP be removed to allow × We are aware of an intermittent issue with logging into some NETGEAR properties. This button is recessed to prevent accidental resets of your modem. Current firmware version is v 5.01.04. Reset Button - Use this button in the unlikely event that you want to restore the default factory settings. My ISP lists CM1000 as a compatible modem so does it matter which one I buy? My modem info:
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